We remain committed to serving you and are listening to the direction of our government during this rapidly changing environment. We are proud of the communities we serve as we all step up together to meet the challenges that we are facing. Southern Bank will be here for you throughout the duration.
Effective, Monday, April 6, 2020, we have extended our temporary lobby closures until further notice. It is imperative that we continue to protect the health of our team members, customers, and communities. You can still expect great service and access to your accounts via our online and mobile banking app, our resource center, drive-thrus, and Interactive Teller Machines (ITMs). Visit bankwithsouthern.com to see the recommended ways to bank.
You may experience higher than normal wait times due to an increase in call volume. We appreciate your patience while we assist each one of our customers. You may always send us a secure message through the online banking app. Additionally, you may email firstname.lastname@example.org to request a call back from a Southern Bank team member.
Latest on Fraud
Fraudsters are attempting to obtain online banking credentials and personal information. They are reaching out via text message, under the guise of a Fraud Alert from financial institutions. When you respond to the fake text message, the fraudster will contact you by phone, because they now know your number is real. The fraudster’s then request confidential information such as your User ID and passcode to gain access to your financial accounts online. Some fraudster’s have even been able to spoof the caller ID of your financial institution so the message appears to originate from the financial institution.
Southern Bank will never ask for you to provide your online banking username or password, nor will we ask you to provide the answers to your security questions.
It is unfortunate that during these stressful and confusing times that these attempts are increasing. However, you can protect yourself by remaining diligent and overly cautious.
We understand some of you may experience financial hardships due to the current situation and we are prepared to discuss how we might be able to help with your needs. If you are going to be unable to make a mortgage, auto, or personal loan payment, please call (855) 452-7272 to discuss your options with a Southern Bank team member. We know such discussions may be difficult to even consider having, but it is important we have them sooner rather than later.