COVID-19

RESPONSE and RESOURCES

A Resource for our Customers

The spread of the coronavirus (COVID-19) has significantly impacted our communities, businesses, and families. Southern Bank is focused on supporting our customers throughout this uncertain and difficult time. To that end, we have established this web page as a central hub of information relevant to the coronavirus and its impact. Please check back often as this page will be updated with new information as it becomes available.

At Southern Bank, the health and well being of our customers, team members, and communities is part of our mission. Like you, we’ve been monitoring and responding to COVID-19 in the best ways we can. We hope that you find the information here useful and that we can be of the best service to you.

We are listening to the direction of our government during this rapidly changing environment. We are proud of the communities we serve as we all step up together to meet the challenges that we are facing.  Southern Bank will be here for you throughout the duration.

Sincerely,
Greg Steffens
President and CEO Southern Bank

Employee and Customer Safety

We are doing our best to make sure that our work environments are maintaining a sanitary condition for both employees and customers.  In this effort, we have implemented these changes at our branches:

  • Enhanced sanitation practices
  • Abiding by CDC recommended hand hygiene
  • Stopped all non-essential travel
  • Many staff are working from home

Latest Branch Updates

Following CDC guidelines and taking all precautions, all Southern Bank lobbies are currently open.

Thank you for your understanding over this time period as we adapt to a quickly changing environment.  Your trust and confidence are extremely important to us.  We remain committed to you, our customer. 

To minimize the spread of  COVID-19, all locations have temporarily suspended lobby access and primarily operate as drive-thrus. 

In order to limit the number of people coming into a branch, we are offering appointment-only banking for the following activities:

  • Safe deposit box access
  • Essential loan meetings
  • Other urgent matters which cannot be addressed over the phone

When making an appointment for one of these activities, please be prepared to answer some health screening questions. This is for everyone’s safety.

Beware of Fraud

Scammers and fraudsters are using the COVID-19 pandemic to attempt to take advantage of bank customers across the country.  Remember, Southern Bank will never ask for your sensitive information like your Personal ID, Password, Full Social Security Number, or Personal Identification Number (PIN). We would never contact you to ask you for your Account Number. For your safety, never share this information with anyone at any time.

If you receive correspondence asking for your sensitive information, or would like to report a suspicious message, forward it to ebanking@bankwithsouthern.com or call Southern Bank Resource Center immediately at 855-452-7272.

Business Resources

We are always prepared to support any small business with excellent service, creative solutions, and great resources to manage your business. The Small Business Administration (SBA) and the U.S. Treasury have begun the Paycheck Protection Program.  Any of our small business clients who may be eligible can contact us through this site and request a call. 

Stimulus Checks

Here is what you need to know about your Economic Impact Payment. For most taxpayers, payments are automatic, and no further action is needed. This includes taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.

Financial Hardships

We understand that some of our clients may be experiencing hardships due to the current situation and we are prepared to discuss how we might be able to help with your needs.  If you are going to be unable to make a mortgage, auto, or personal loan payment, please call 855-452-7272 to discuss your options with a Southern Bank team member. 

FDIC Guarantee

Southern Bank is well capitalized with ample liquidity to meet your needs and the needs of our communities.  Additionally, the FDIC has provided a Frequently Asked Questions flyer to serve you.

New to Southern Bank?

We would love to have an opportunity to be your bank.  Check out and compare some of our accounts and let us know how we can help you get started.