A Resource for our Customers
The spread of the coronavirus (COVID-19) has significantly impacted our communities, businesses, and families. Southern Bank is focused on supporting our customers throughout this uncertain and difficult time. To that end, we have established this web page as a central hub of information relevant to the coronavirus and its impact. Please check back often as this page will be updated with new information as it becomes available.
At Southern Bank, the health and well being of our customers, team members, and communities is part of our mission. Like you, we’ve been monitoring and responding to COVID-19 in the best ways we can. We hope that you find the information here useful and that we can be of the best service to you.
We are listening to the direction of our government during this rapidly changing environment. We are proud of the communities we serve as we all step up together to meet the challenges that we are facing. Southern Bank will be here for you throughout the duration.
President and CEO Southern Bank
Employee and Customer Safety
We are doing our best to make sure that our work environments are maintaining a sanitary condition for both employees and customers. In this effort, we have implemented these changes at our branches:
- Enhanced sanitation practices
- Abiding by CDC recommended hand hygiene
- Stopped all non-essential travel
- Many staff are working from home
Latest Branch Updates
Following CDC guidelines and taking all precautions, MOST Southern Bank lobbies are currently open.
August 4, 2020, 12:15pm
We have confirmed that a team member at our Paragould, Arkansas facility has tested positive for COVID-19. The health of our team members and customers is our number one concern in this situation. We are pleased that, other than their positive test results, this team member is experiencing no major complications.
Lobby access at the Paragould location is temporarily suspended. The drive-thru will remain open and will be temporarily staffed by team members from other locations while several of our team members are awaiting test results out of an abundance of caution.
We apologize for any inconvenience to our customers but encourage them to utilize our digital banking options, ITMs, and ATMs. Additionally, our Paragould lending staff will be available by phone and are willing to travel to meet customers as necessary.
We are planning to re-open the Paragould lobby pending negative test results from all other employees. We will continue to diligently monitor the situation to do what is necessary to protect everyone. If you visited the Paragould branch within the last two weeks, please contact your healthcare provider or the local health department for their recommendations regarding appropriate actions you may take.
Beware of Fraud
Scammers and fraudsters are using the COVID-19 pandemic to attempt to take advantage of bank customers across the country. Remember, Southern Bank will never ask for your sensitive information like your Personal ID, Password, Full Social Security Number, or Personal Identification Number (PIN). We would never contact you to ask you for your Account Number. For your safety, never share this information with anyone at any time.
If you receive correspondence asking for your sensitive information, or would like to report a suspicious message, forward it to email@example.com or call Southern Bank Resource Center immediately at 855-452-7272.
We are always prepared to support any small business with excellent service, creative solutions, and great resources to manage your business. The Small Business Administration (SBA) and the U.S. Treasury have begun the Paycheck Protection Program. Any of our small business clients who may be eligible can contact us through this site and request a call.
Here is what you need to know about your Economic Impact Payment. For most taxpayers, payments are automatic, and no further action is needed. This includes taxpayers who filed tax returns in 2018 and 2019 and most seniors and retirees.
We understand that some of our clients may be experiencing hardships due to the current situation and we are prepared to discuss how we might be able to help with your needs. If you are going to be unable to make a mortgage, auto, or personal loan payment, please call 855-452-7272 to discuss your options with a Southern Bank team member.
Southern Bank is well capitalized with ample liquidity to meet your needs and the needs of our communities. Additionally, the FDIC has provided a Frequently Asked Questions flyer to serve you.
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