This morning we have confirmed that two team members at our Kennett, Missouri branch have tested positive for COVID-19. The health of our team members and customers is our number one concern in this situation, and we are pleased that, other than their positive test results, these team members are experiencing no major complications and both have an excellent prognosis. Additionally, neither team member experienced symptoms while in the branch.
Lobby access at the Kennett location is temporarily suspended. We have thoroughly cleaned the facility, but are planning for enhanced cleaning and sanitization as soon as possible. The drive-thru will remain open and will be temporarily staffed by team members from other locations while several of our team members are awaiting test results out of an abundance of caution.
We apologize for any inconvenience to our customers but encourage them to utilize our digital banking options, ITMs, and ATMs. Additionally, our Kennett lending staff will be available by phone and are willing to travel to meet customers as necessary.
We are planning to re-open the Kennett lobby on July 6th, but will continue to diligently monitor the situation to do what is necessary to protect everyone. If you visited the Kennett branch within the last two weeks, please contact your healthcare provider or the local health department for their recommendations regarding appropriate actions you may take.
We remain committed to serving you and are listening to the direction of our government during this rapidly changing environment. We are proud of the communities we serve as we all step up together to meet the challenges that we are facing. Southern Bank will be here for you throughout the duration.
Effective, Monday, April 6, 2020, we have extended our temporary lobby closures until further notice. It is imperative that we continue to protect the health of our team members, customers, and communities. You can still expect great service and access to your accounts via our online and mobile banking app, our resource center, drive-thrus, and Interactive Teller Machines (ITMs). Visit bankwithsouthern.com to see the recommended ways to bank.
You may experience higher than normal wait times due to an increase in call volume. We appreciate your patience while we assist each one of our customers. You may always send us a secure message through the online banking app. Additionally, you may email firstname.lastname@example.org to request a call back from a Southern Bank team member.
Latest on Fraud
Fraudsters are attempting to obtain online banking credentials and personal information. They are reaching out via text message, under the guise of a Fraud Alert from financial institutions. When you respond to the fake text message, the fraudster will contact you by phone, because they now know your number is real. The fraudster’s then request confidential information such as your User ID and passcode to gain access to your financial accounts online. Some fraudster’s have even been able to spoof the caller ID of your financial institution so the message appears to originate from the financial institution.
Southern Bank will never ask for you to provide your online banking username or password, nor will we ask you to provide the answers to your security questions.
It is unfortunate that during these stressful and confusing times that these attempts are increasing. However, you can protect yourself by remaining diligent and overly cautious.
We understand some of you may experience financial hardships due to the current situation and we are prepared to discuss how we might be able to help with your needs. If you are going to be unable to make a mortgage, auto, or personal loan payment, please call (855) 452-7272 to discuss your options with a Southern Bank team member. We know such discussions may be difficult to even consider having, but it is important we have them sooner rather than later.
The health and well-being of our customers, team members, and communities continues to be our top priority, which is why we are implementing additional precautionary measures to mitigate the spread of COVID-19.
Effective Monday, March 23rd, 2020, all Southern Bank locations will temporarily suspend lobby access and primarily operate as drive-thrus. We have set a tentative lobby re-open date of Monday, April 6th, 2020. This, of course, may be extended as we continue to monitor the situation based on the guidance of health authorities. In addition, certain lobby visits will be offered by appointment only (see “By Appointment Banking Option” below).
Our online and mobile services, ATMs/ITMs, and telephones all remain available to our customers and community members.
Thank you for your understanding over this time period as we adapt to a quickly changing environment. Your trust and confidence are extremely important to us. We remain committed to you, our customer. Your bank is well capitalized with ample liquidity to meet your needs and the needs of our communities.
We understand that some of our clients may be experiencing hardships due to the current situation and we are prepared to discuss how we might be able to help with your needs. Please call (855) 452-7272 to discuss your options with a Southern Bank team member.
Ways to bank in the current environment:
Drive-Thru Banking Option
All Southern Bank locations have drive-thru lanes and/or Interactive Teller Machines (ITM) that are open for business, or have a nearby location that does. To find the drive-thru hours of operation for the branch nearest you, visit our locations and hours page.
Live Telephone Banking Option
Our Customer Resource Center is open 7AM-7PM Monday-Friday and 7AM-3PM on Saturdays and is available by phone at (855) 452-7272.
Our Resource Center can assist you with:
- Certificate of Deposit renewals
- Report suspected fraud
- Debit Card questions
- Digital (Online/Mobile) banking questions
- Transfer money between accounts
- Make a loan payment from your Southern Bank account
- Place stop payment orders
- Update contact information
ATM/ITM Banking Option
Get a live, face-to-face video chat with one of our Personal Bankers at our Interactive Teller Machines. ITMs have extended hours: 7AM-7PM Monday-Friday, and 7AM-3PM on Saturdays.
From an ITM, you can:
- Withdraw from your checking/savings account
- Cash checks
- Deposit cash or checks to your checking/savings account
- Make a loan payment
- Transfer funds
- Withdraw, deposit, or make a transfer to an HSA
To find an ITM location near you, click here.
Our ATMs can be found at most Southern Bank locations and are ready to dispense cash. You can also withdraw cash with no surcharge fee from any MoneyPass ATM.
Online and Mobile Digital Banking Options
You can bank 24 hours a day, 7 days a week using Southern Bank’s digital tools and other resources for self-service banking. You can access your accounts online or by using the Southern Bank mobile app at your convenience.
If you haven’t enrolled for online access, it only takes a few minutes. Enroll now.
Download the Southern Bank mobile app for iPhone
Download the Southern Bank mobile app for Android
Online and in the app, you can:
- Transfer money
- Deposit checks
- Pay bills (if you are enrolled in Bill Pay service)
- Check balances
- Review transactions
- Securely message our support staff
By Appointment Banking Option
In order to limit the number of people coming into a branch, we are offering appointment-only banking for the following activities:
- Safe deposit box access
- Essential loan meetings
- Other urgent matters which cannot be addressed over the phone
When making an appointment for one of these activities, please be prepared to answer some health screening questions. This is for everyone’s safety.
Be Aware of Increased Fraudulent Attempts:
Scammers and fraudsters are using the COVID-19 pandemic to attempt to take advantage of bank customers across the country. Remember, Southern Bank will never ask for your sensitive information like your Personal ID, Password, Full Social Security Number, or Personal Identification Number (PIN). We would never contact you to ask you for your Account Number. For your safety, never share this information with anyone at any time.
If you receive correspondence asking for your sensitive information, or would like to report a suspicious message, forward it to email@example.com or call Southern Bank Customer Service immediately at 855-452-7272.
We want to assure you we are actively implementing best practices in our branches and offices as recommended by the Centers for Disease Control and Prevention (CDC). Thank you for being a Southern Bank customer and please know that while we share your concerns about COVID-19, we remain committed to providing you with the best possible service. We appreciate the opportunity to serve you. (END OF MESSAGE, 3.20.2020)